FinWiz24 is committed to providing a transparent, fair, and helpful experience for all users. This Grievance Redressal Policy outlines how you can raise concerns and how we handle complaints.
1. Scope
This policy applies to complaints related to:
- Inaccurate or outdated information on our website
- Issues with our website's functionality or accessibility
- Concerns about our content or editorial recommendations
- Data privacy concerns or requests related to your personal information
- Affiliate link transparency issues
- Any other grievance related to your interaction with FinWiz24
2. How to Raise a Grievance
Step 1: Contact Us
For most issues, email us at hello@finwiz24.com with a description of your concern. Please include:
- Your name and email address
- A clear description of the issue
- Any relevant screenshots or documentation
- What resolution you are seeking
Step 2: Escalation
If you are not satisfied with the response within 15 business days, you may escalate your grievance to our Grievance Officer.
3. Grievance Officer
Our Grievance Officer is responsible for overseeing the resolution of escalated complaints.
- Name: Grievance Officer, FinWiz24
- Email: grievance@finwiz24.com
- WhatsApp:
- Address: FinWiz24, Bengaluru, Karnataka, India
4. Response Timeline
We aim to respond to all grievances within the following timeframes:
- Initial acknowledgement: Within 24 hours of receiving your complaint
- Resolution (simple issues): Within 7 business days
- Resolution (complex issues): Within 15 business days
- Escalated grievances: Within 30 business days
5. Data Protection Grievances
For complaints related to your personal data, including requests for access, correction, or deletion of your data, please contact our Privacy Team directly at privacy@finwiz24.com. We will respond to data-related grievances within 30 days as required under applicable data protection laws.
6. What We Will Not Resolve
FinWiz24 is an information platform. We cannot resolve complaints related to:
- Credit card application rejections — these are handled solely by the card issuer
- Card terms and conditions — only the issuer can modify these
- Billing or transaction disputes — contact your card issuer directly
- Credit score impacts — these are managed by credit bureaus and issuers
7. Consumer Forum Rights
This grievance redressal mechanism does not affect your rights under applicable consumer protection laws. If you are not satisfied with our resolution, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019 (India).
8. Changes to This Policy
We may update this Grievance Redressal Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date.