How to dispute a wrong transaction on my credit card
Charan Annamalai
Asked 18 Feb 2026
I see a transaction of ₹25,000 on my credit card statement that I never made. What is the exact dispute process and how long does the refund take?
2 Answers
The customer care experience matters more than people think. I've had two cards with similar rewards, and the one from the bank with better support saved me ₹18,000 when there was a merchant dispute. Don't underestimate this.
Dispute process that worked for me: I called customer care within 24 hours, raised a dispute via the netbanking portal (uploading the receipt showing I never visited the merchant), and got a provisional credit in 5 working days. Permanent credit came after the bank's investigation in about 30 days.
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