Glossary term
Retention Call
A retention call is when the cardholder calls the issuer to retain a card or benefit, often used to request annual fee waivers or upgrades.
Related terms
- Retention Offer
A benefit offered to retain the cardholder.
Glossary term
A retention call is when the cardholder calls the issuer to retain a card or benefit, often used to request annual fee waivers or upgrades.
A benefit offered to retain the cardholder.
We use cookies to measure site traffic and personalise content. Privacy Policy ·